Cancellation and Refund Policy:

Thank you for shopping with us. We want to ensure your complete satisfaction with our products. Please read our cancellation and refund policy carefully.

Order Cancellation:

1. If you wish to cancel your order, please contact our customer support team as soon as possible. Orders can only be cancelled if they have not been shipped or processed for shipping.
2. We will make every effort to accommodate your cancellation request, but we cannot guarantee cancellation if the order has already been shipped or is in the process of being shipped.

Refunds:

1. We offer refunds for eligible products within 3 days of delivery.
2. To request a refund, please contact our customer support team with your order details and reason for the refund request.
3. Refunds will be processed back to the original payment method used for the purchase.
4. Shipping and handling charges are non-refundable.
5. Refunds are subject to inspection and approval of the returned product. Products must be in their original condition, unused, and in the original packaging.
6. Please allow 5 – 7 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.

Exchanges:

1. We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

Damaged or Defective Products:

1. If you receive a damaged or defective product, please contact our customer support team within 2 – 3 days of delivery.
2. We may request supporting evidence such as photographs or videos to assess the damage or defect.
3. In case of a confirmed damaged or defective product, we will arrange a replacement or provide a refund, depending on your preference and product availability.

Please write us on info@ketpy.in for any query.